Legal
Privacy Policy
This policy explains how Frostlume collects, uses, and safeguards your personal data when you visit this website or submit information through our contact form.
Last updated:
Our commitment to data protection
Frostlume takes privacy seriously. We collect only what is necessary to provide our services, communicate with prospective clients, and maintain a functioning website. We do not sell personal data to third parties, and we do not use your information for purposes beyond what is described here.
This policy applies to all visitors and anyone who contacts us through this website. If you have questions about how we handle your data, the contact page is the right place to reach us.
What personal data we collect
Contact form submissions
When you fill out our contact form, we collect your name, email address, and the content of your message. An optional practice size field may also be filled in. This data is used solely to respond to your enquiry.
Cookies and analytics
If you consent to analytics or advertising cookies, aggregated and anonymized data about your visit may be collected — including pages viewed, session duration, referral source, and device type. This data does not directly identify you.
Technical data
Like most websites, our server logs basic technical information when you access pages — including IP address, browser type, and timestamp. This is standard operational data retained briefly for security purposes.
Legal basis for processing
We process contact form data on the basis of your consent and our legitimate interest in responding to business enquiries. Analytics data is processed only with your explicit consent via our cookie preferences tool.
Data retention
Contact enquiries are retained for as long as needed to complete the related communication and any follow-on engagement. Analytics data is retained in accordance with the policies of the relevant platform (e.g. Google Analytics). You may request deletion at any time.
How we use your data
- —Responding to enquiries: Names and email addresses from contact submissions are used exclusively to reply to your message. We do not add you to mailing lists without your explicit request.
- —Website improvement: Anonymized analytics data helps us understand which pages are useful and where navigation may need improvement.
- —Security monitoring: Technical logs are reviewed if suspicious activity is detected. They are not used for marketing or profiling.
- —No sale of data: We do not sell, rent, or trade personal data with third parties for commercial purposes.
- —Third-party sharing: Where analytics tools (e.g. Google Analytics) are in use with your consent, data is processed under those platforms' own privacy terms. We do not share identifiable personal data with them.
How we protect your data
- —Encrypted transmission: This website is served over HTTPS. Data submitted via our forms is transmitted securely.
- —Access controls: Contact submissions are accessible only to the people responsible for responding to them.
- —Limited retention: We do not retain personal data beyond the period necessary for its stated purpose.
- —Breach notification: In the unlikely event of a data breach affecting personal information, we will notify affected individuals and relevant authorities as required by applicable law.
Your rights
- —Right of access: You may request a copy of the personal data we hold about you at any time.
- —Right to rectification: If any personal data we hold is inaccurate, you may ask us to correct it.
- —Right to erasure: You may request the deletion of personal data we hold about you, subject to any legal obligations requiring us to retain it.
- —Right to data portability: Where applicable, you may request that we provide your data in a structured, commonly used format.
- —Right to object: You may object to processing based on legitimate interest. Requests are assessed case by case.
- —Cookie consent withdrawal: You may update your cookie preferences at any time via our Cookie Policy page.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: Avoid filling out contact forms, account registrations, or any data-submitting features. Disable cookies through your browser settings (see our Cookie Policy for more details). Contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.